fbpx

About Qoo10

Qoo10 was founded in 2010 when the e-Commerce industry was still at its early stages. Our business steadily gained traction over the years and we established ourselves as one of the largest e-commerce platforms based in Singapore. We provide a holistic and robust ecosystem as well as OMNI Shopping solutions that allow local SMEs and retailers to go digital.

Qoo10 is a fully integrated B2B2C e-Commerce platform and has an addressable market size of not just in Singapore, but the entire Pan-Asia and beyond. Our presence beyond Pan-Asia is further strengthening with our India site – ShopClues, which has a strong foothold in the country with more than a decade of operating an e-Commerce platform.

Our platforms are further backed by Qxpress, the leading Pan-Asia Cross Border logistics with smart backend operations built and tailored for SMEs to scale their businesses easily across the region. Other than Qoo10 sellers, our logistics solutions are used by sellers on other platforms, B2B and B2C consumers due to their efficiency and affordable rates. Qxpress has an extensive global supply chain network (distribution centres in 9 countries and growing), equipped with strong logistics and fulfilment service.

Working in Qoo10 is a great opportunity, as exciting career advancement will be offered to individuals who perform to succeed. Qoo10 also collaborates with several government bodies to help our local merchants to go digital. Local merchants are one of our major stakeholders of our e-commerce success in Singapore. Qoo10 is committed to helping local business to start their e-commerce journey by providing expert training and consultation services and we would like you to join us in shaping the future!

Positions at Qoo10

Logistics Operation Executive

Position is Open

What you’ll be doing

  • Monitor delivery companies on their daily operation to ensure all parcels are dispatched on time
  • Ensure all parcels are delivered timely and accurately to ensure the service quality during delivery phase
  • Resolve delivery issues in a timely fashion and outline problem and recommend solutions
  • Liaise with internal Qoo10 parties with delivery companies to develop smoother and efficient delivery service
  • Support internal parties to use delivery service in relation with Qoo10 shipping and delivery
  • Troubleshoot customer’s feedback, discrepancies & coordinate with service recovery
  • Perform any ad-hoc duties when necessary

What we’re looking for

  • Strong analytical and proactive mind-set
  • Able to commit during weekend on ad-hoc basis if necessary
  • Good communication skills to work effectively with all internal and external parties
  • Able to work well under pressure to deal with real time issues
Think you have what it takes? Send your most updated resume to careers@qoo10.com to apply!

SALES MANAGER

Position is Open

What you’ll be doing

    • Acquire deals from existing retailers such as restaurants, traders and general stores all around Singapore
    • Closely engage with and provide expert consultation to merchants operating online stores on Qoo10
    • Build and maintain meaningful partnerships with merchants for online marketing campaigns
    • Closely liaise with marketing teams to execute integrated promotional campaigns
    • Identify and grow opportunities within your purview and collaborate across sales teams to ensure continuous growth for the company

What we’re looking for

    • A track record of success as a sales representative or sales manager
    • The ability to sell our platform to merchants as a proven method of increasing traffic and exposure for their online store and its listings
    • A constant drive to consistently meet or exceed sales targets
    • A proven ability to see the sales process through from start to end
    • Prior experience in e-commerce environments will be favourable
    • Deep understanding and experience in retail and wholesale operations
    • The ability to build strong rapport with retail merchants, wholesalers and key account holders
    • Remuneration will commensurate with working experience and educational qualifications
Think you have what it takes? Hop on over to our JobStreet listing to apply!

We will follow up with shortlisted applicants directly.

Category Manager

Open to interested potential candidates

The ideal candidate will be very analytical, able to identify business insights, opportunities and priorities from data. You should be a self-starter, detail-oriented and customer-focused, with the ability to work and influence other teams at all levels of the organization. As Category Manager, You will be responsible to determine what your category looks like, how products are found, displayed, and finally marketed to Qoo10 users at platform. Your goal is to make our sites the most compelling destination online to shop your assortments and grow the organic sales through platform navigations, content creation and keyword searches.

What you’ll be doing

    • Identify new market segments and trendy keywords through data-driven analysis of the market and category behaviour
    • Focus on customer experience to enhance customer journey at Qoo10 platform
    • Work on projects closely with sales and marketing teams to achieve maximum ROI for target keywords
    • Have an understanding in category management- drive progress going down to sub categories and in-depth analysis in detail to fill category gaps
    • Manage on-site product display and presentation, and drive requirements into the keyword search and browse experience (Taxonomy, Navigation, Tagging, Attributes)
    • Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords
    • Ensure that the category is well represented
    • Perform ongoing keyword discovery, expansion and optimization
    • Optimize copy and landing pages for search engine marketing
    • Execute tests, collect and analyze data and results, identify trends and insights for organic SEO success
    • Manage campaign expenses, staying on budget, estimating monthly costs and reconciling discrepancies
    • Research and analyze competitor advertising links

What we’re looking for

      • Be an industry expert with at least 2+ years of progressive work experience, in Men’s and Women’s fashion
      • Have good understanding of category operations and how each part of ecosystem work both separately and collectively
      • Comes with good understanding of past, current, and potential trends
      • Strong analytical skillset; ability to identify relevant data sources and extract insights from data
      • Proven SEO/SEM experience managing PPC campaigns across Google
      • Solid understanding of performance marketing, conversion, and online customer acquisition
      • Knowledge of ranking factors and search engine algorithms
If you think you will excel and deliver excellent results to the company for this position do send your resume to careers@qoo10.com!

We will follow up with shortlisted applicants directly.

BUSINESS DEVELOPMENT EXECUTIVE

Open to potential interested candidates

What you’ll be doing

    • Maintain positive relationships with clients while seeking out and acquiring new clients and opportunities
    • Communicate with platform merchants and guide them on using Qoo10’s range of marketing tools and mechanics, with the ultimate objective of boosting sales
    • Introduce Qoo10’s latest sales, marketing, and logistics services to merchants with to help improve their online store’s sales and operations
    • Prepare and present reports to help clients understand results, learnings, and the way forward

What we’re looking for

    • At least 2 years of working experience, with a diploma or degree from a recognised institution
    • The ability to communicate and work well with both internal and external stakeholders, communicating in a crystal clear manner
    • A people-person with the ability to convince, persuade, and influence current and potential clients to sell and advertise on the Qoo10 platform
    • A teachable, passionate, and mature individual with a level head and a can-do spirit
    • The ability to work both independently and in a team, adapting well to constant changes in a dynamic and fast-paced environment
    • The ability to train and constantly guide clients to use the platform more effectively
    • Candidates with similar working experience in an e-commerce environment will have an added advantage
    • Excellent written, verbal, and interpersonal communication skills are a must
Think you have what it takes? Hop on over to our JobStreet listing to apply!

We will follow up with shortlisted applicants directly.

Customer Service Executive

Position is Open

What you’ll be doing

    • Support frontline and backend customer service.
    • Responsible for resolution of customers’ inquiries and disputes.
    • Work with inter-departments and external merchants to assist customers in resolving dispute cases.
    • Ensure all service interaction with customers, internal parties and external parties and recorded and updated in system.
    • Ensure all escalations are registered and follow up within acceptable service standards.
    • Facilitating forwarding and transfer of parcels involved in dispute cases between involved parties

What we’re looking for

    • Candidate must possess at least a Diploma or Bachelor’s Degree, any field.
    • Candidate needs to possess 2 years or more relevant experience in the customer service or service industry.
    • Candidates are required to speak in English fluently.
    • Mandarin speaking candidates will have added advantage. (To converse with Mandarin speaking customers)
    • Customer-driven with ability to understand customers’ needs and handle complaints.
    • Must have strong resilience and mentality
    • Able to handle multiple tasks simultaneously in a fast-paced environment, set priorities, and work both independently and in a team environment.
    • Able to fulfil requests or otherwise provide accurate information, or assistance in a courteous manner.
    • Ability to identify and resolve problems in a timely manner.
Think you have what it takes? Hop on over to our JobStreet listing to apply!

We will follow up with shortlisted applicants directly.

MARKETING EXECUTIVE

Position is open

What you’ll be doing

    • Assist in operating and optimising online ads to maximise their contributions to Qoo10’s business needs
    • Brainstorm, coordinate and execute promotional activities and marketing campaigns
    • Prepare and deliver marketing plans to meet key objectives
    • Any other ad hoc duties as assigned

What we’re looking for

    • Ideally junior executives with working and/or academic specialisation(s) in Marketing, Advertising, Media Planning or equivalent
    • Detailed, motivated, creative and highly adaptable to rapidly changing environments
    • A personal interest in the world of online business and shopping
    • Excellent interpersonal communication skills
    • Candidate must possess at least a Bachelor’s Degree in Marketing, Business Studies/Administration/Management, Economics or equivalent
    • Proficiency in Microsoft Office suite is required
    • Prior experience working in online environments will be favourable
    • Knowledge in Adobe Photoshop will be an added advantage to you
Interested? Send your updated CV to careers@qoo10.com!

We will follow up with shortlisted applicants directly.

GRAPHICS DESIGNER

open to potential interested candidates

What you’ll be doing

    • Support marketing and promotion teams for all graphic design needs
    • Understand creative direction and communication objectives according to marketing needs, and
    • Conceptualise and execute creative and effective graphic artwork out of design briefs

What we’re looking for

    • At least 1-2 years’ experience in a similar role within an ad agency, e-commerce or digital environment
    • A strong passion for web-based creative design, such as banner ads
    • The ability to multi-task and independently prioritise work in a fast-paced environment
    • Expert proficiency in CSS, HTML, Adobe Photoshop, Adobe Illustrator is a must
    • Expertise in other multimedia software, e.g. Adobe Premiere Pro will be favourable
    • Effective time management and interpersonal communication skills
    • Creative and friendly folks with the ability to work both independently and collaboratively
    • A natural interest in the world of e-commerce
Interested? Send your updated CV and portfolio to careers@qoo10.com!

We will follow up with shortlisted applicants directly.

Other available positions

All other roles we are currently looking to fill will be posted on JobStreet. Check out our latest listings over at our JobStreet page!

We will follow up with shortlisted applicants directly.