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Positions at Qoo10

CATEGORY MANAGER

What you’ll be doing

    • Acquire deals from existing retailers such as restaurants, traders and general stores all around Singapore
    • Closely engage with and provide expert consultation to merchants operating online stores on Qoo10
    • Build and maintain meaningful partnerships with merchants for online marketing campaigns
    • Closely liaise with marketing teams to execute integrated promotional campaigns
    • Identify and grow opportunities within your purview and collaborate across sales teams to ensure continuous growth for the company

What we’re looking for

    • A track record of success as a sales representative or sales manager
    • The ability to sell our platform to merchants as a proven method of increasing traffic and exposure for their online store and its listings
    • A constant drive to consistently meet or exceed sales targets
    • A proven ability to see the sales process through from start to end
    • Prior experience in e-commerce environments will be favourable
    • Deep understanding and experience in retail and wholesale operations
    • The ability to build strong rapport with retail merchants, wholesalers and key account holders
    • Remuneration will commensurate with working experience and educational qualifications
Think you have what it takes? Hop on over to our JobStreet listing to apply!

We will follow up with shortlisted applicants directly.

PLATFORM PLANNING EXECUTIVE

What you’ll be doing

    • Assist with functional tests, performance tests, compatibility tests and more for Qoo10 and QuuBe applications across Android, iOS, and PC platforms
    • Understand product demand, test cases, and test reports, following through with deeper test plans and test assignments
    • Introduce new ideas to improve the functionality of the platform as required
    • Anticipate and address all possible scenarios and complications
    • Monitor new functions and developments on each application
    • Perform the role of a key communicator between users and developers of the platform team

What we’re looking for

    • At least a Degree from a reputable university
    • The ability to converse fluently in Korean, verbally and in writing, to communicate with our Korean developer team
    • Experience in testing web/mobile applications
    • A deep understanding of and practical experience in user experience design and related fields
    • Excellent communication and teamwork skills
    • Passionate and detail-oriented
Think you have what it takes? Hop on over to our JobStreet listing to apply!

We will follow up with shortlisted applicants directly.

CUSTOMER SERVICE QUALITY ASSURANCE EXECUTIVE

What you’ll be doing

    • Support frontline and backend customer service
    • Work across departments and teams to assist in the resolution of buyer complaints, eg. shipping delays or service-related cases
    • Monitor day-to-day insourcing team calls, for the purpose of implementing corrective staff training as needed to ultimately reduce service complaint cases
    • Ensure all escalations are registered, and follow up accordingly within acceptable service standards
    • Detect possibilities for customer dissatisfaction and escalate to managers/relevant departments accordingly

What we’re looking for

    • At least a Diploma or Degree in any field
    • 5 years or more relevant experience in the customer service or service industry
    • Experience in training or CS Quality Assurance is preferred
    • A customer-driven individual with the ability to understand consumers’ needs and smoothly handle complaints
    • The ability to multi-task and prioritise in a fast-paced environment, working both as an individual and as part of a team
    • The ability to collaborate well with other teams, internal and external
    • The ability to fulfil requests or otherwise provide accurate information in a courteous manner
    • A high degree of self-possessed responsibility in communicating with buyers and resolving their complaints
    • The ability to handle high work stress during peak seasons
    • The ability to handle high incoming and outgoing call volume for other ad-hoc duties
    • The ability to accept changes in KPI, work scope, or environment to facilitate positive change
    • Fluent English is a must
Think you have what it takes? Hop on over to our JobStreet listing to apply!

We will follow up with shortlisted applicants directly.

LEGAL EXECUTIVE

The role of a Legal Executive in Qoo10 is very unique. He/she will not only deal with legal issues, risk management, investigate problems to discover solutions; he/she will also conduct routine monitoring to ensure quality within our platform.

Qoo10 is looking for a passionate individual who is sensitive to the changing needs of the e-commerce business, and able to provide the necessary sound legal insights.

What you’ll be doing

    • Draft, review legal contracts and documents
    • Research Singapore legislation related to the e-commerce business
    • Provide business regulatory and legal advice on law pertaining to all aspects of the business including financial regulations, employment, intellectual property, commercial, and sales operations
    • Government, strategic partner, and stakeholder relations
    • Assist in projects, e.g. company projects that requires inputs from a legal perspective
    • Advise other departments on buyers and sellers’ disputes and legal claims from IPR owners and government agencies regarding IPR, counterfeit, and ordinance violations
    • Liaise with sales and marketing teams to ensure overall quality and legitimacy of the Qoo10 website; as well as advise on day-to-day legal issues
    • Provide corporate secretarial and administrative support where needed
    • Be exposed to the full spectrum of e-commerce compliance activities (e.g. Disputes resolution, credit card chargeback, item listing monitoring, sellers investigation, research in e-commerce regulations, etc.)
    • Any other ad-hoc duties assigned

What we’re looking for

    • Candidates should possess at least a qualification in the field of Law / Legal
    • Have at least 2 years of relevant experience
    • 1-2 years’ experience in handling Intellectual Property Rights and patent work, payment regulations would be preferred
    • Able to handle claims from CASE Association, Small Claims Tribunal issues
    • Strong observation skills and problem solving skills
    • Strong command of written English for corresponding with both foreign and local corporations and government authorities
    • Must be able to work independently and is a self-starter
    • Open-minded and possesses entrepreneurial spirit with business acumen
    • 1 full time position available
Think you have what it takes? Hop on over to our JobStreet listing to apply!

We will follow up with shortlisted applicants directly.

AFFILIATE BUSINESS MANAGER

What you’ll be doing

    • Primarily selling Qoo10’s financial and strategic-partners’ products. Key products include Credit Cards, Insurance, Logistics Solutions and Related Advertising Media
    • Build and establish strong relationships between the company and key accounts such as banks, financial aggregators, and insurance institutions to drive revenue
    • Execute sales management, operations of direct sales, and coordination of acquisition and usage campaigns
    • Execute effective sales management plans to achieve acquisition and sales targets, while develop budgets for marketing campaigns
    • Execute innovative ideas in improving sales opportunities, customer engagement strategies and general productivity
    • Prepare necessary reports for tracking of key performance indicators

What we’re looking for

    • Degree or diploma in any field
    • Knowledge in financial aspects of banking and insurance is preferred
    • Experience in digital sales is preferred
    • The ability to plan and execute sales strategies and projects from start to end
    • Numbers-savvy and analytical, with good communication skills
    • Works well in a team
    • Adaptable to a dynamic environment with multiple key performance indicators
    • Ability to communicate confidently and effectively at all levels of the organisation, whether to consumers, middle management, or CXOs
    • Achievement-oriented and highly driven
Think you have what it takes? Hop on over to our JobStreet listing to apply!

We will follow up with shortlisted applicants directly.

BUSINESS DEVELOPMENT EXECUTIVE

What you’ll be doing

    • Maintain positive relationships with clients while seeking out and acquiring new clients and opportunities
    • Communicate with platform merchants and guide them on using Qoo10’s range of marketing tools and mechanics, with the ultimate objective of boosting sales
    • Introduce Qoo10’s latest sales, marketing, and logistics services to merchants with to help improve their online store’s sales and operations
    • Prepare and present reports to help clients understand results, learnings, and the way forward

What we’re looking for

    • At least 2 years of working experience, with a diploma or degree from a recognised institution
    • The ability to communicate and work well with both internal and external stakeholders, communicating in a crystal clear manner
    • A people-person with the ability to convince, persuade, and influence current and potential clients to sell and advertise on the Qoo10 platform
    • A teachable, passionate, and mature individual with a level head and a can-do spirit
    • The ability to work both independently and in a team, adapting well to constant changes in a dynamic and fast-paced environment
    • The ability to train and constantly guide clients to use the platform more effectively
    • Candidates with similar working experience in an e-commerce environment will have an added advantage
    • Excellent written, verbal, and interpersonal communication skills are a must
Think you have what it takes? Hop on over to our JobStreet listing to apply!

We will follow up with shortlisted applicants directly.

CATEGORY MANAGER (SALES)

What you’ll be doing

    • Acquire deals from existing retailers such as restaurants, traders and general stores all around Singapore
    • Closely engage with and provide expert consultation to merchants operating online stores on Qoo10
    • Build and maintain meaningful partnerships with merchants for online marketing campaigns
    • Closely liaise with marketing teams to execute integrated promotional campaigns
    • Identify and grow opportunities within your purview and collaborate across sales teams to ensure continuous growth for the company

What we’re looking for

    • A track record of success as a sales representative or sales manager
    • The ability to sell our platform to merchants as a proven method of increasing traffic and exposure for their online store and its listings
    • A constant drive to consistently meet or exceed sales targets
    • A proven ability to see the sales process through from start to end
    • Prior experience in e-commerce environments will be favourable
    • Deep understanding and experience in retail and wholesale operations
    • The ability to build strong rapport with retail merchants, wholesalers and key account holders
    • Remuneration will commensurate with working experience and educational qualifications
Interested? Send your updated CV to careers@qoo10.com!

We will follow up with shortlisted applicants directly.

MARKETING EXECUTIVE

What you’ll be doing

    • Assist in operating and optimising online ads to maximise their contributions to Qoo10’s business needs
    • Brainstorm, coordinate and execute promotional activities and marketing campaigns
    • Prepare and deliver marketing plans to meet key objectives
    • Any other ad hoc duties as assigned

What we’re looking for

    • Ideally junior executives with working and/or academic specialisation(s) in Marketing, Advertising, Media Planning or equivalent
    • Detailed, motivated, creative and highly adaptable to rapidly changing environments
    • A personal interest in the world of online business and shopping
    • Excellent interpersonal communication skills
    • Candidate must possess at least a Bachelor’s Degree in Marketing, Business Studies/Administration/Management, Economics or equivalent
    • Proficiency in Microsoft Office suite is required
    • Prior experience working in online environments will be favourable
    • Knowledge in Adobe Photoshop will be an added advantage to you
Interested? Send your updated CV to careers@qoo10.com!

We will follow up with shortlisted applicants directly.

GRAPHICS DESIGNER

What you’ll be doing

    • Support marketing and promotion teams for all graphic design needs
    • Understand creative direction and communication objectives according to marketing needs, and
    • Conceptualise and execute creative and effective graphic artwork out of design briefs

What we’re looking for

    • At least 1-2 years’ experience in a similar role within an ad agency, e-commerce or digital environment
    • A strong passion for web-based creative design, such as banner ads
    • The ability to multi-task and independently prioritise work in a fast-paced environment
    • Expert proficiency in CSS, HTML, Adobe Photoshop, Adobe Illustrator is a must
    • Expertise in other multimedia software, e.g. Adobe Premiere Pro will be favourable
    • Effective time management and interpersonal communication skills
    • Creative and friendly folks with the ability to work both independently and collaboratively
    • A natural interest in the world of e-commerce
Interested? Send your updated CV and portfolio to careers@qoo10.com!

We will follow up with shortlisted applicants directly.

Other available positions

All other roles we are currently looking to fill will be posted on JobStreet. Check out our latest listings over at our JobStreet page!

We will follow up with shortlisted applicants directly.