About Qoo10
Qoo10 was founded in 2010 when the e-Commerce industry was still at its early stages. Our business steadily gained traction over the years and we established ourselves as one of the largest e-commerce platforms based in Singapore. We provide a holistic and robust ecosystem as well as OMNI Shopping solutions that allow local SMEs and retailers to go digital.
Qoo10 is a fully integrated B2B2C e-Commerce platform and has an addressable market size of not just in Singapore, but the entire Pan-Asia and beyond. Our presence beyond Pan-Asia is further strengthening with our India site – ShopClues, which has a strong foothold in the country with more than a decade of operating an e-Commerce platform.
Our platforms are further backed by Qxpress, the leading Pan-Asia Cross Border logistics with smart backend operations built and tailored for SMEs to scale their businesses easily across the region. Other than Qoo10 sellers, our logistics solutions are used by sellers on other platforms, B2B and B2C consumers due to their efficiency and affordable rates. Qxpress has an extensive global supply chain network (distribution centres in 9 countries and growing), equipped with strong logistics and fulfilment service.
Working in Qoo10 is a great opportunity, as exciting career advancement will be offered to individuals who perform to succeed. Qoo10 also collaborates with several government bodies to help our local merchants to go digital. Local merchants are one of our major stakeholders of our e-commerce success in Singapore. Qoo10 is committed to helping local business to start their e-commerce journey by providing expert training and consultation services and we would like you to join us in shaping the future!
Positions at Qoo10
SALES MANAGER
Position available
What you’ll be doing
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- Acquire deals from existing retailers such as restaurants, traders and general stores all around Singapore
- Closely engage with and provide expert consultation to merchants operating online stores on Qoo10
- Build and maintain meaningful partnerships with merchants for online marketing campaigns
- Closely liaise with marketing teams to execute integrated promotional campaigns
- Identify and grow opportunities within your purview and collaborate across sales teams to ensure continuous growth for the company
What we’re looking for
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- A track record of success as a sales representative or sales manager
- The ability to sell our platform to merchants as a proven method of increasing traffic and exposure for their online store and its listings
- A constant drive to consistently meet or exceed sales targets
- A proven ability to see the sales process through from start to end
- Prior experience in e-commerce environments will be favourable
- Deep understanding and experience in retail and wholesale operations
- The ability to build strong rapport with retail merchants, wholesalers and key account holders
- Remuneration will commensurate with working experience and educational qualifications
Think you have what it takes? Hop on over to our JobStreet listing to apply!
We will follow up with shortlisted applicants directly.
Logistics Operation Executive
Position filled
What you’ll be doing
- Monitor delivery companies on their daily operation to ensure all parcels are dispatched on time
- Ensure all parcels are delivered timely and accurately to ensure the service quality during delivery phase
- Resolve delivery issues in a timely fashion and outline problem and recommend solutions
- Liaise with internal Qoo10 parties with delivery companies to develop smoother and efficient delivery service
- Support internal parties to use delivery service in relation with Qoo10 shipping and delivery
- Troubleshoot customer’s feedback, discrepancies & coordinate with service recovery
- Perform any ad-hoc duties when necessary
What we’re looking for
- Strong analytical and proactive mind-set
- Able to commit during weekend on ad-hoc basis if necessary
- Good communication skills to work effectively with all internal and external parties
- Able to work well under pressure to deal with real time issues
Think you have what it takes? Send your most updated resume to careers@qoo10.com to apply!
BUSINESS DEVELOPMENT EXECUTIVE
POSITION FILLED
What you’ll be doing
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- Maintain positive relationships with clients while seeking out and acquiring new clients and opportunities
- Communicate with platform merchants and guide them on using Qoo10’s range of marketing tools and mechanics, with the ultimate objective of boosting sales
- Introduce Qoo10’s latest sales, marketing, and logistics services to merchants with to help improve their online store’s sales and operations
- Prepare and present reports to help clients understand results, learnings, and the way forward
What we’re looking for
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- At least 2 years of working experience, with a diploma or degree from a recognised institution
- The ability to communicate and work well with both internal and external stakeholders, communicating in a crystal clear manner
- A people-person with the ability to convince, persuade, and influence current and potential clients to sell and advertise on the Qoo10 platform
- A teachable, passionate, and mature individual with a level head and a can-do spirit
- The ability to work both independently and in a team, adapting well to constant changes in a dynamic and fast-paced environment
- The ability to train and constantly guide clients to use the platform more effectively
- Candidates with similar working experience in an e-commerce environment will have an added advantage
- Excellent written, verbal, and interpersonal communication skills are a must
Think you have what it takes? Hop on over to our JobStreet listing to apply!
We will follow up with shortlisted applicants directly.
Customer Service Executive
Position FILLED
What you’ll be doing
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- Support frontline and backend customer service.
- Responsible for resolution of customers’ inquiries and disputes.
- Work with inter-departments and external merchants to assist customers in resolving dispute cases.
- Ensure all service interaction with customers, internal parties and external parties and recorded and updated in system.
- Ensure all escalations are registered and follow up within acceptable service standards.
- Facilitating forwarding and transfer of parcels involved in dispute cases between involved parties
What we’re looking for
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- Candidate must possess at least a Diploma or Bachelor’s Degree, any field.
- Candidate needs to possess 2 years or more relevant experience in the customer service or service industry.
- Candidates are required to speak in English fluently.
- Mandarin speaking candidates will have added advantage. (To converse with Mandarin speaking customers)
- Customer-driven with ability to understand customers’ needs and handle complaints.
- Must have strong resilience and mentality
- Able to handle multiple tasks simultaneously in a fast-paced environment, set priorities, and work both independently and in a team environment.
- Able to fulfil requests or otherwise provide accurate information, or assistance in a courteous manner.
- Ability to identify and resolve problems in a timely manner.
Think you have what it takes? Hop on over to our JobStreet listing to apply!
We will follow up with shortlisted applicants directly.
LEGAL Manager
Position available
The Legal Manager will be based in Singapore and be responsible for providing support for a variety of legal, corporate secretarial, compliance matters primarily Asia Pacific regions, which includes Singapore, Malaysia, Vietnam, India, Indonesia, Thailand, China, Hong Kong, South Korea, Japan and others.
- Drafting, reviewing, and modifying commercial agreements, including in a variety of operational areas such as memorandum of understanding, non-disclosure agreements, Distribution agreements on Gift cards, Marketing agreements, Consultancy agreements, Merchant Acquisition agreements, Logistics agreements, commission framework agreements, sub-agreements, and other areas of operational support.
- Identify potential risk and liabilities inherent in tenders and contracts, propose and negotiate amendments to minimize or mitigate the same while balancing both commercial and legal considerations to meet Company’s acceptable legal and contractual positions.
- Provide business regulatory and legal advice on law pertaining to all aspects of the business including financial regulations, employment, intellectual property, commercial and sales operations.
- Advise the Compliance team on IPR and CASE/SCT matters from time to time
- Where required, interface with law firms, finance, other business units and other disciplines to solve legal issues arising from contracts.
- Responsible for contract management, including supervision of contract signing progress and archiving.
- Ability to create standard operating procedures to build on prior templates and experience.
- Providing legal advice to company to ensure compliance with statutory requirements and the legal documentation.
- Work with various departments to assist in executing agreements.
- Maintain record keeping, security and control of legal documents, including timely update of contract database and digitization of signed legal contracts.
- Support and manage any legal disputes/potential litigation suits/ claims in preservation of the Company’s best interest.
- Performing legal research including relevant statutory laws, case laws, etc.
- Prepare investigatory reports for various claims/ contractual/ insurance claims dispute matters.
- Relevant corporate secretarial experience in law firms, corporate secretarial firms or public listed companies.
- Experience in handling companies listed with the SGX, advise on Listing Manual, Catalist Rules of SGX-ST, release of SGX announcements, etc.
- Experience in taking minutes of meetings for Board of Directors’ and Shareholders’ meetings.
- Administration of company–Ensuring compliance in accordance to relevant regulatory and statutory requirements and preparation of Directors’ and Shareholders’ Resolution and Statutory Returns
- Ensuring compliance in accordance to constitutions/regulations, statutory and listing rules and code of corporate governance for public listed company
- Submission of application for company incorporation / striking off
- Preparation and submission of statutory returns and other lodgements with ACRA
- Maintenance of statutory registers, minutes book, submission of statutory returns to ACRA and common seal (if any)
- Compliance work in relation to Share transfer, alternation of capital structure, change of company name and constitution
- Any ad-hoc duties and assignments as and when assigned by the Reporting Officer and Company Counsel
What we’re looking for
- Candidates should possess at least a qualification in the field of Law / Legal
- Knowledge on PDPA
- Experience in drafting of Board and Shareholder Resolutions will have added advantage.
- Regulatory filings as when required
- Strong observation skills and capable problem solving skills.
- Strong command of written English for corresponding with both foreign and local corporations and government authorities.
Interested? Send your updated CV to careers@qoo10.com!
We will follow up with shortlisted applicants directly.
MARKETING EXECUTIVE / Category Manager
Position available
What you’ll be doing
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- Assist in operating and optimising online ads to maximise their contributions to Qoo10’s business needs
- Prepare and deliver marketing plans to meet key objectives
- Take charge of a category (e.g. Digital / Beauty) and coordinate, execute promotional activities along side marketing campaigns
- Any other ad hoc duties as assigned
What we’re looking for
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- Ideally junior executives with working and/or academic specialisation(s) in Marketing, Advertising, Media Planning or equivalent
- Detailed, motivated, creative and highly adaptable to rapidly changing environments
- A personal interest in the world of online business and shopping
- Excellent interpersonal communication skills
- Candidate must possess at least a Bachelor’s Degree in Marketing, Business Studies/Administration/Management, Economics or equivalent
- Proficiency in Microsoft Office suite is required
- Prior experience working in online environments will be favourable
- Knowledge in Adobe Photoshop will be an added advantage to you
Interested? Send your updated CV to careers@qoo10.com!
We will follow up with shortlisted applicants directly.
Compliance Manager (AML/CFT) - Payment Services
POSITION FILLED
- The main focus of this role is on the Payment Services Act., while also will involve in other regulatory compliance work in relations to other authorities such as SPF, IRAS, etc.
- Work on existing compliance functions in relation to the Payment Services Act and enhance the existing internal compliance framework to ensure compliance with the local regulations (e.g. PS Act) and the Company’s policies.
- Improve and update existing manuals, compliance policies and procedures in relevance to the PS Act.
- Develop and enhance current AML/CFT policies in line with the PS Act.
- Key liaison officer to work with the Monetary Authority of Singapore (MAS) and other regulatory bodies
- Perform the required Compliance reporting to MAS.
- Provide compliance advice to the various business units.
- Keep abreast of the latest regulatory developments.
- Conduct transaction monitoring / CDD according to the risk classification allocated.
- Evaluate internal controls and compliance programs through transaction analysis, compliance reviews and training sessions.
- Provide information and updates to Senior Management and the Board, and apprise them on money laundering, terrorist financing and other identified risks and related action plans.
- Work with the relevant team on regulatory compliance training for all employees.
Requirements:
- Good understanding of the Payment Services Act.
- Experience in payments services, Financial services, financial crime compliance and financial services regulatory compliance will have added advantage.
- Applicants with formal AML/CFT compliance accreditations e.g., ACAMS, and IBF accreditations will have added advantage
- Compliance solution-oriented and commercially minded
- Demonstrable ability to produce comprehensive and clear research and report
- Relevant working experience of more than 5 years.
If you think you will excel and deliver excellent results to the company for this position do send your resume to careers@qoo10.com!
We will follow up with shortlisted applicants directly.
GRAPHICS DESIGNER
Position available
What you’ll be doing
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- Support marketing and promotion teams for all graphic design needs
- Understand creative direction and communication objectives according to marketing needs, and
- Conceptualise and execute creative and effective graphic artwork out of design briefs
What we’re looking for
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- At least 1-2 years’ experience in a similar role within an ad agency, e-commerce or digital environment
- A strong passion for web-based creative design, such as banner ads
- The ability to multi-task and independently prioritise work in a fast-paced environment
- Expert proficiency in CSS, HTML, Adobe Photoshop, Adobe Illustrator is a must
- Expertise in other multimedia software, e.g. Adobe Premiere Pro will be favourable
- Effective time management and interpersonal communication skills
- Creative and friendly folks with the ability to work both independently and collaboratively
- A natural interest in the world of e-commerce
Interested? Send your updated CV and portfolio to careers@qoo10.com!
We will follow up with shortlisted applicants directly.
Other available positions
All other roles we are currently looking to fill will be posted on JobStreet. Check out our latest listings over at our JobStreet page!
We will follow up with shortlisted applicants directly.
